Policy

Shipping Policy

This Shipping Policy describes how Novaluxe Health Private Limited processes, dispatches, and delivers orders placed through our website.

Last Updated: March 29, 2026

Order Processing

Orders are typically processed within 1 to 2 business days after payment confirmation.

Processing timelines may be extended during high-volume periods, scheduled maintenance windows, or public holidays.

We currently support delivery across India through standard and priority logistics partners.

Estimated delivery windows are shared at checkout and in post-purchase communication.

Metro locations: typically 2 to 5 business days.
Non-metro and remote regions: typically 4 to 8 business days.
International shipping, where available, may require customs review and additional lead time.

Estimated timelines are not guaranteed and can vary due to weather, carrier disruptions, and regional restrictions.

Shipping charges are displayed at checkout based on cart value, destination, and service level.

Promotional shipping offers, if available, are applied automatically according to campaign terms.

Customers are responsible for providing accurate shipping details, including phone number and address landmarks.

Repeated failed delivery attempts due to incorrect or incomplete details may result in return-to-origin handling fees.

Tracking details are shared once the shipment is handed to the logistics provider.

Delivery status updates are made available through carrier tracking systems and order support channels.

For shipping-related assistance, contact us at sales@novaluxehealth.com or Phone: 9354707076.

Registered Office: Novaluxe Health Private Limited, B-06, C-106, Block C, Sector 2, Noida - 201301, India